Order processing

Reliable, bespoke services to meet your precise needs!

ALFA Rohstoffhandel’s mission is to put its customers’ requirements right at the heart of its business. Our customers and suppliers know that we will always adapt our business processes to reflect their individual needs.

What we offer:

  • Convenient terms of payment
  • Punctual payments
  • Accurate billing
  • An effective complaint management system
  • Documents sent as requested

Convenient terms of payment

Our accounts department complies exactly with the terms of payment agreed on. We are also able to respond flexibly to short-term changes.

Punctual payments

Payments are always made on time – transferred to the account stipulated by you beforehand.

Accurate billing

All business processes are documented carefully enabling invoices to be issued for the exact volumes of materials delivered. The system we use provides us with a variety of options so that we can always achieve the best results for you. Our quality management system ensures that all processes are handled and completed correctly.

An effective complaint management system

We have specific procedures in place as part of our day-to-day operations so that we can provide you with a clear overview of how complaints have been managed regarding your shipped goods. These procedures are followed at all times.

Documents sent as requested

Invoices and credit notes are issued as agreed on in accordance with your wishes. Why not give us a call so that we can discuss this beforehand?